Returns & Exchanges
At PRISM+, we stand by the quality of our monitors and home entertainment systems with a comprehensive 7-day return policy for defective items and a structured warranty process to ensure your ultimate satisfaction. We aim to provide a seamless resolution for any hardware concerns through our dedicated Australian support team.
Check Eligibility
Ensure your product is within the 7-day return window for manufacturing defects or covered under our standard warranty terms for hardware failures.
Submit a Request
Contact our customer service team via our support portal with your order number, serial number, and a brief video or photo documenting the issue.
Pack Your Product
Once your return is authorized, securely pack the device in its original PRISM+ packaging including all cables, stands, and accessories to prevent transit damage.
Inspection and Resolution
Our technicians will inspect the returned unit; upon verification, we will issue a replacement, repair the device, or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing